Refund policy

Return and Refund Policy

We are committed to providing a seamless shopping experience. If you are not completely satisfied with your order, we offer a transparent process for returns and refunds.

Submitting a Return
Returns can be requested within 30 days of receiving your order. Please contact us at legal@jufexo.com with your order details to initiate the process. Our team will provide instructions to ensure your return is handled efficiently.

Condition Requirements
Items must be returned in their original condition, unused, and with all original packaging intact. Returns that do not meet these criteria may not be accepted.

Refund Processing
After we receive and inspect your returned items, we will notify you via email regarding approval. Approved refunds will be issued to your original payment method within 7–14 business days. Shipping and handling fees are not refundable.

Exchanges
If you wish to exchange an item instead of receiving a refund, please indicate this when contacting legal@jufexo.com. Exchanges are subject to availability and the same return conditions.

Delayed or Missing Refunds
If your refund has not appeared in your account after the expected timeframe, check with your payment provider first. If the issue persists, contact legal@jufexo.com for assistance.

Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to legal@jufexo.com. We are dedicated to ensuring every issue is resolved promptly and fairly.